All prices are inclusive of GST (Goods & Services Tax).
Whitefilly reserves the right to change prices without notice at our discretion.
Whitefilly will not be held responsible for any additional taxes incurred by your country.
Please check your local custom procedures regarding taxes
Please choose carefully as we do not exchange items if you simply change your mind.
You must pay for postage to send the item back to Whitefilly.
Full refund on online purchases when;
1. The goods are in sealeable condition, in their original packaging with all tags still intact
2. The goods have not been worn, damaged or washed
3. Whitefilly will cover the postage of the changed item back but you, the customer must cover return postage.
4. Within 10 days of receipt
We offer an exchange on all full price items returned within 10 days. Returns are usually processed within 48 hours of receipt. No returns or exchange on sale or clearance items.
In order to return an item, simply:
1. Email email@example.com
2. Quote order/invoice number
3. Please state in as much detail as possible the reason for the return
4. Post the return back to:
115 Bena Kongwak road BENA, VIC Australia 3946
Whitefilly cannot accept responsibility for items not received.
For International customer where special delivery is not available, please ensure all items for refund are returned via an insured carrier service with tracking, as we cannot accept liability until the item is received.
We will refund postage for any faulty items returned to us, however we cannot accept liability for an item until it is returned and has been confirmed as faulty. We will also not refund any return postage charges unless the item(s) are confirmed as faulty.
What defines faulty?
1. Are faulty (unless caused by you};
2. Have been wrongly described;
3. Are different to the goods that you ordered;
4. Do not do what they are supposed to; or
5. Have defects that were not obvious or we did not bring to your attention.